Insurance made simple, support made personal.

Getting started is simple. Reach out online, by phone, or in person. In a short conversation we collect the basics: your name and contact details, your address, what you want to insure, and when you would like coverage to start.

We also note your language preference and any must haves or concerns. We then assign a dedicated agent who speaks English, Cantonese, or Mandarin, explain the timeline, and give you a clear checklist of what to send next.

We search several top rated insurers and collect real quotes based on your details. For each option we show the premium, coverage limits, deductibles, and key features in a clear side by side summary. We also confirm available discounts like multi policy, safe driver, alarm credits, and new roof. You end up with a short list of two to four choices that clearly show the best price and the best fit, with no extra cost to you for this work.

We review the options together and talk through what each one actually covers in plain language. We point out gaps, explain trade offs, and recommend sensible limits and deductibles based on your needs. You do not pay us anything extra and we do not add broker fees, so our advice is organized around value and fit rather than upselling. When you are ready, we help you choose the policy that makes the most sense and outline the exact next steps to activate it.

After we’ve matched you with the right protection, we’ll complete some administrative work. We’ll guide you line by line and highlight any documents or discounts to confirm, so self-activation is quick, stress-free, and done right. After activation you are all set; you and your family will have peace of mind from now on.

Ongoing support

Unlike with other insurance companies, our relationship doesn’t end once your policy starts. We will continue to be your personal advisor along the way. You can call anytime to adjust coverage, update details, or ask any insurance related questions, and you’ll always talk with the same team who knows your name and speaks your language.

Claim help

If the unexpected happens, we are always standing by. You can either report your claim directly to your insurance carrier or call us for hands-on help right away. We’ll walk you through the entire process, from documentation to follow-up, making sure you understand each step and advocating on your behalf when needed. Even after your claim is resolved, we’re here to answer questions, review your policy, and ensure your coverage still fits your needs. At Kwan Insurance Services, we don’t just sell insurance, we stay with you through it all.